News

SURGERY TELEPHONE SYSTEM

Our new telephone system is now up and running and hopefully will make it easier to access our services.

We have already noticed a significant increase in calls being able to get through for appointments and are now often reaching capacity at 10am.  Please therefore call as early as possible when seeking an appointment or advice from the triage team.

In order to assist you when calling please note that these will be the options to choose from:-

• Press 1 for triage and on the day appointments - please call this number before 10am.  Please also note that as this is the most popular option you will be prompted with the opportunity for a call back rather than having to hold on the line.  This new facility is proving popular and we are getting very positive feedback about this from our patients. 
• Press 2 for home visits - please call this number before 11am if you can.
• Press 3 for prescriptions - you will then get a further 2 choices after selecting this option - the first will be to press 1 to order repeat items or the second will be to press 2 to speak to a member of our prescriptions team.  Please note the line may be busy on occasion if the staff are speaking to other patients but please wait a few minutes before calling back and selecting the same options.
• Press 4 for results - results are available from 11am.
• Press 5 for other enquiries.  Please select this option for appointments with our nurses or other members of the multi-disciplinary team.  Please do not select this option for prescriptions or on the day appointments as you will not be connected to the right member of staff and will be asked to call back to select the right option from the list.

Please ensure you select the correct option as our staff can only assist you if you have selected the right option for your call.  If you select the wrong option you will be asked to hang up and dial again as we have different groups of staff answering the various options you can select from and not all of them work in prescriptions.

Published on 5th Nov 2025