News
SURGERY TELEPHONE SYSTEM
Due to the high volume of calls coming in to the surgery we are aware that patients are struggling to get through. We are therefore upgrading our telephone system shortly and would be grateful if you could kindly bear with us over the coming weeks until the upgrade is complete (hopefully by mid-October 2025).
In the meantime, to try to make things easier for you to get through please only call
- between 8.30am and 11.00am if you require an on the day appointment or call back from a GP.
- between 11am and 4.30pm if you need to book an appointment with a nurse or have any queries about a prescription
- after 2pm if you are looking for results.
Published on 15th Sep 2025
BEWARE OF SPAM CALLS - NOTIFICATION FROM AYRSHIRE & ARRAN HEALTH BOARD
We have been made aware of a scam targeting patients registered with local GP practices. Patients have reported receiving calls from an automated message claiming to be from their GP practice. The message asked the patients to go online and update their personal details, threatening that failure to do so could result in being removed from the practice list. Please do not respond to this message as it is a scam.
The call originated from the number 07448 046 976 but please be aware that other mobile numbers may also be used.
What you should do:
- Stay alert - be cautious of any unsolicited calls or texts asking for your personal details;
- Do not share personal information - GP practices will never ask for sensitive personal information in this manner;
- Verify authenticity - if you are unsure about any communication claiming to be from your GP practice, contact us directly to verify this;
- Report suspicious activity - if you receive a similar call, you should report this to Police Scotland by calling 101.
Your safety and security are our priority. Please remain vigilant and share this message with others who may be at risk.
Published on 6th Jan 2025
Page created: 21 August 2024