If you or a member of your family are showing signs of COVID-19 please DO NOT CONTACT THE SURGERY. Please log on to the NHS Inform website or contact NHS24 on 111 for appropriate advice.
Our staff are working extremely hard in trying to deal with the high demand of phone calls coming in to the surgery. Please remain patient while the staff are trying to help you and please do not shout or swear at our staff. We follow the NHS zero tolerance policy and if you have been verbally abusive to a member of staff then you will receive a letter and ultimately may end up being removed from our list.
There has been a huge increase in prescription requests. Please only order what you need when you need it as over ordering or early orders will not be processed. Local pharmacies are trying their best to cope with the demand for prescriptions but have advised that it may now take up to 5 days for your prescription to be processed.
In order to try to protect both our staff and our patients we would kindly ask you to remember to follow government advice with regard to self isolation and social distancing.
For further advice outwith the surgery please follow this link to our local Health & Social Care Partnership:- http://nahscp.org/partnership-strategies-plans-reports/
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
At Frew Terrace/Lanfine Way Surgery we aim to treat our patients promptly, efficiently and in complete confidence. It is not always necessary to see a GP and for this reason our reception team will ask for the reason for your appointment request. This will ensure that you are given the right appointment with the right medical professional at the right time.
Frew Terrace Surgery is a training practice which means that there may be medical students or qualified doctors based within the practice. Qualified doctors who wish to pursue a career in general practice spend at least 18 months in primary care in order to gain the experience they need to become general practitioners. These Doctors are known as GP Registrars and will work with us for a period of 6 to 12 months. Some of their consultations may be videoed for training purposes but prior consent for this will be sought from our patients.
Frew Terrace Surgery supports the NHS policy of Zero Tolerance and any patients found to have breached this policy will be removed from our practice list.